Refund policy

• 0-30 Days: Full Refund
• 31-120 Days: Store Credit/Exchange
• 121 Days & More: Final Sale
  
  
• All special orders, discounts, and sale items are considered final sales, as well as book and printed materials; no returns or exchanges.
  
  
• If the original purchase price was lower than the current price, the original purchase price will be refunded/credit.
  
  
• Items to be returned to us for any reason must be postmarked within 30 days of order date.Only new, unused, unwashed items in their original condition may be returned. Original condition means free of odor, smoke, perfume, lint, pet hair, etc. Items must include their original tags and packaging.
  
  
• Defects: Most manufacturers prefer to deal with defective items and/or customer service issues directly. Zoolikins will be happy to provide manufacturer contact information if needed.
  
  
• You must include the original packing slip/invoice with your returned package.
  
  
• Shipping fees will not be refunded or credited. If free shipping was received and the returned items bring your order below the free shipping minimum, actual shipping charges for the original order will be subtracted from your refund or store credit.

To Process A Return:

Send an email to returns@zoolikins.com with your name, order number, email address, phone number, and reason for return. Please also include this information within your returned package.

Please read all of the following important information regarding returns:

• Cloth diapers fall under the same health and safety regulations as underwear and other intimate apparel. Legally, we must follow certain strict guidelines, as we have an obligation to all of our customers. Cloth diapers to be returned MUST NOT be worn, washed, or used; they must be in new condition in original packaging. Toys must not be opened or played with, as we will be unable to re-sell them. Please note that returned items with odors will not be accepted for return. Odors include (but are not limited to) perfumes, oils, cooking odors, pet odors, smoke, or anything that doesn't smell "new."

• All returns should be sent with delivery confirmation and/or tracking information and insurance. We are not responsible for returns lost or damaged in transit.

• Shipping fees will not be refunded or credited. If free shipping was received and the returned items bring your order below the free shipping minimum, actual shipping charges for the original order will be subtracted from your refund or store credit.

• If you believe you have a defective item, please let us know. Every manufacturer has different procedures for processing defective items, with some requiring the item be sent directly to them. We will help you with this process.

Zoolikins Returns Address:
5454 E. Washington St., 
Suite 2
Phoenix, AZ 85034